How many times do I hear this in a business meeting, “Mike … I can’t really hear you. It’s breaking up. Are you on a cell phone?” No, I am not on a cell phone. In fact, I am on a cordless phone, sitting in my home office in Jerusalem. The problem? Vonage.
VOIP sounds like a great idea in theory. Make calls on the Internet for a fraction of the cost of what phone companies charge. I love the concept and if I can ever get my Vonage phone to work right, I would be one happy customer. And when I am a happy customer, I am an advocate (see Apple – although there is a post a brewin’ about MobileMe uninstall let me tell you). The problem with Vonage is that I hear people perfectly, but they hear me choppy.
There are plenty of instructions on Vonage’s FAQ page about how to deal with this problem. They include:
- Plug your Vonage unit right into your modem rather than a router
- Keep the Vonage box at least 4 feet away from any other wireless device (is this even possible in a home office?)
- Change your bandwidth settings via the profile page (did that – didn’t work)
- Pray (no, it’s not on their FAQ but seems to work with most other things)
I am now going to attempt to rearrange my home office to try my last hope in #2 up there. Wish me luck. If it doesn’t work Vonage, I’ll be looking for a better alternative. Magic Jack comes highly recommended. Anyone have any luck fixing the choppy, one-way audio problem? Your feedback would be most appreciated.