One of my favorite destinations on the web, Real Lawyers Have Blogs, by social media master Kevin O’Keefe, posted about law firms streaming law content onto social media sites. Check out Kevin’s post, where he takes the position that doing so is awkward and goes against social media etiquette. In my comment to his post, I take the opposite approach, saying that I think it is perfectly acceptable for law firms to stream law content to social media sites, provided what they are streaming adds value to that target audience. Different content will have different usefulness in different communities.
Here is my comment:
You definitely get social media Kevin! I’m not sure I agree with you about there being no value in a law firm distributing content on social media sites. While the party analogy is a good one to describe etiquette on social sites, generally, it under-describes the use of social media as a communication tool.
For law firms looking to build relationships on social sites like Facebook and Linkedin, sharing generously from the content they offer that can solve a need for a potential client on those sites is the essence of social media. It is when they pepper these sites with any crap they have lying around that it becomes social spam. To be successful in this space a law firm needs to know who they are reaching in which area and provide content that can solve a problem for that target client.
For example, streaming a pleading or court filing to a consumer facing Facebook group might not resonate as well as an FAQ or basics of practice area article. More in depth materials might strike a cord with a group frequented by corporate counsel clients, where you are sharing resources such as forms or memorandums. It all depends on the context and usefulness to your audience.
The tone in which it is shared can say a lot too. Are you sharing this content so someone can adapt it for their practice or so a client can ask intelligent questions when they come to you for advice (or not need to come to you at all for a simple matter)? Are you asking for feedback, trying to start a sharing wave (I’ve shown you mine, now you show me yours), or stir up a conversation with something spicy like firm newsletter on a controversial topic?
Social media has no rules. We are at the beginning of a revolution. Think of what it would be like to have been around in 1463, just 5-years after Guttenberg invented the printing press as we know it. At that time, people were just figuring out that printing existed let alone how to use it commercially and socially. Law firms who jump into the social media game now, define the rules, and lead with useful participation will be in a great position to develop business in the new online world.
As Kevin asked, what do people think of this? Unique questions to answer here: in what context do you think it best for a law firm to stream content from their site to a place like Facebook? Should it be on the Law Firm’s group or fan page? What about to a group about a certain subject matter, such as litigation?